Reviews from our customers

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I bought this car on November 6th and was having electrical problems with it the next week. I then found fitz and was pretty skeptical at first because of the type of car I had. I was gonna take it to the dealer as a last resort but ended up taking it to these guys first. Not only did they fix my car but the owner Chris communicated with me very well and always called to ask for permission to proceed with the next step when working on my car. I told them that I didn’t want to replace anything and that I wanted to keep my aftermarket taillights on. They listened and worked with me the best that they could. Another thing I liked was that their prices were also cheaper than it would’ve been going through a dealer. Thank you Chris and the fitz team you guys saved my holidays ;) ~ Tyrese W

I had an ongoing issue with 2019 Explorer. The driver side headlight would stay on up to 10 minutes after the vehicle was turned off. I also had an alert on the dash telling me that I needed to get it serviced ASAP as it was not charging properly. I took it to a "mechanic" and I won't bash and they said it was the alternator. $1200 and 3 months later I had the same error on my dash. I knew at this point the dealer and anyone else would just start telling me that things need to be replaced. (alternator,headlight, BCM, etc.) Chris kept me informed every step of the way. Chris and his team were able to locate the issue with the wiring and save me time, money, and more headache. If you want something fixed and done the right way with integrity, go see Chris and his team. Thanks Fitz'z! ~ Jeremy O

I had taken my Ford Escape to a well known tire company in Webster Groves for brake and tire replacement. Within days I began having a drain on my battery and it would go dead after two days, within a week my dashboard began going blank. The company in question denied any wrongdoing on their part and I was left to resolve the problem on my own. I began searching for a reputable company to help. I came across Fitzs and scheduled an appointment with them. They were always completely upfront with me and kept me abreast of progress. My problem was due to the other company and had caused severe electrical issues. Fitzs found it, ordered the needed components and corrected the problems. I will always contact them for any maintenance in the future and strongly recommend them!!!! Top rate shop!! ~ Don C

My Hyundai was broken into and stolen from in front of my house on a Friday night and then found abandoned the next day. It was towed to an impound lot and eventually brought to Fitz'z for repairs of the steering column and associated parts. Bryan was great from the start, showing kindness and compassion for an unfortunate situation. He explained the process very well and kept me updated on the progress over the roughly 10-day repair journey. The work was excellent and I am very happy to get my car back in such great shape. I had a high deductible, but Bryan being a man of integrity was able to give me a check after the total costs were calculated. I cannot recommend Fitz'z Automotive enough! True professionals over there! ~ Kevin K

I wish I would have taken a picture of this place because it was a very warm environment sitting in their waiting room waiting for my car. I'm not going to lie, when you hear of an Autoshop off Lemay, I don't typically think of a very high-end shop but I was wrong. This place looked nice from the outside and when I stepped inside, I immediately told the owner how nice of a waiting area he had. And the owner and his personnel were super nice. We had a slight hiccup with our VIN number being wrong but they weren't annoyed at us or anything and they were able to reconcile the issue quickly, update the quote and have my car fixed within a few hours. I will be going to this place with any steering issues for now on. ~ Rachel G

This place is amazing! I brought my ‘89 Ford Mclaren (it’s a modify Mustang). Even over the phone, I felt very comfortable taking my unique car to them. I went to them because my car failed safety inspection and I was told I needed a new steering column. Instead of just switching it out and charging a couple thousand dollars, they instead inspected it and determined it was only a $300 job that they could fix using a part from an old mustang than had on their lot. I also failed because my blinker didn’t work. They determined it was the light bulb in the dash. And instead of charging me hundreds to fix it. They researched and found out I didn’t need the bulb to work to pass, as the exterior indicators worked fine. Boom! A mechanic that is actually looking out for the customer’s best interest instead of up charging. Thanks Chris and team!! ~ Michael O

My son had his truck stolen and after it was recovered all of the places our insurance company worked with were too backed up to get the repairs done in a timely manner so we tried Fitz’z. Couldn’t have been happier with our experience. Chris (the owner) was hands on through the entire process and explained every repair in a way that was Straightforward and easy to understand. He was very knowledgeable about the insurance process as well which helped a lot. All the repairs were done in the timeframe Chris said they would be and we couldn’t be happier. As a business owner myself, I always appreciate great service when when I see it and my experience with Fitz’z couldn’t have been any better. Highly, highly recommend Fitz’z!!! ~ Tom J

Unbelievable service! When i arrived was greated in the parking lot and the employee took my steering column from my truck and inside for me . It was after work about their closing time. I was i need of a new ignition to be put in it . They told me the week before I would have to drop it off and pick up a couple days later . I got in there and a employee came out to discuss was going to be done . New column and needed a ignition they told me that they could get it done today while I wait instead of driving back across the river from Illinois. When finished they packed it back in box and carried it out to my truck. Absolutely some of the greatest customer service out there and that is very hard to find these days . Thank you all for the job you have done ! My 69 firebird thanks you all ~ j L

I have had Fitz's repair my steering columns in the past. This time, I had a air bag light that would not go off. They attempted to run a diagnostic test , the ports on the truck were clogged. They unclogged the ports and run the test. Test showed both front impact sensors were bad. GM quit making these years ago. Fitz's made it clear they would only install original OEM parts (especially with this being a life saving device). I was able to find 2 at a dealership in a small Illinois town. I had them shipped to me. After Fitz confirmed they were new original sensors, they had no problem installing them. They kept me informed from start to finish. These guys are great! If you want quality work at fair prices, this is the place! ~ Melvin A

Fitz’s was kind from the first phone call. My mother was visiting my house, and someone attempted to steal her vehicle, leaving it a huge mess and unable to run. My neighbor referred me to call Fitz’s and I am so happy I did. They referred me to a towing company that was able to get the car first thing in the morning the following day and take it to the repair shop. After being there only one day they were able to call me with a full estimate and walk-through. After being there three days, they called me to tell me the car was ready. They knew we were on a time crunch having to rent a car so my mom could get to and from work. Fitz’s was so wonderful to us through a very stressful time, I could not recommend them anymore to anyone! ~ N G

Had an issue with what I thought was my starter after a series self diagnosis. Car wouldn’t turn over and I had just charged the battery over night. Even getting a jump the night before.. I say all that to say I was sure it was the starter or a faulty alternator. Bryan, Chris, and the team of specialists did there due diligence discovering what the actual issue was and come to find out it was a bad battery. Now you get some mechanics and shops that will take the route that gets them the most money. Safe to say the team at Fitz’s is going to make sure you have reliable work done, as well, some honor and dignity behind there work. For someone like me that means a lot, I want to thank you guys for getting me back on the rode and even as far as to work with me if needed financially. Keep up the good work! ~ Zakiyy J

My car was broken into, they broke my window and destroyed my steering column. Fitz’s was the only shop in the area who was able to give me a quote to fix my car because it is a Kia Soul. Chris, the owner, treated me with kindness and compassion as I dealt with multiple insurance delays. He worked with me and helped me navigate a system I had no knowledge of. Once he was able to start work on my car it took them 2 days to fix it and even cleaned up all the broken glass from inside my car. Chris personally showed me how to use the new push button start they installed and made sure I knew I could contact him if I had any issues. I would highly recommend Fitz’s just for their customer service alone but their work is just as good. They are a company I would recommend to all my friends and family. ~ Adrea K

Fitz'z was a great alternative to having to get a new car! I was on the fence on whether it was worth fixing the steering column when the dealer told me I needed to and the cost. I called another shop and they didn't do steering columns, but recommended Fitz'z and it was a great decision. I worked with Brian over the phone and he was reassuring they would do everything they could to keep the cost low. They tried to fix just the part that was broken, but had to replace the whole steering column. They worked hard and diligently when the part came in and it works great and better than it was! Excellent service and highly recommend!! Five stars all around! ~ Meredith E

I have had to use Fitz'z twice to repair damage of a work truck, a 2000 F150, from 2 different theft attempts. In both instances the ignition, steering column and door locks were broken and/or mangled and in one of the attempts, the rear window was broken out. They guys at Fitz'z were professional and prompt in assessing what the truck needed and giving me an estimate, then also were able to get parts and make repairs in just a few days in both instances. For the work that was needed, they charged a reasonable amount. Each time I got the truck back fully operational with a new set of keys. I hope to not need these services again, but at least I know who to call if I do. ~ Miguel G

Friday night I came home from picking up The grand daughters and my Key would not turn off the car. Panicked happen and I called Fitz‘s, which was closed and left a desperate message. Chris, who was off work heard my plea's for help called and drove from home and met me at work. We pulled fuses and disconnected the battery. Car was off and I was so happy. They called me on Monday as promise. Quoted me the price and fixed my car by Wednesday. Car now is fixed and this is one totally happy customer. I give them a grade of A+++++ Chris is the best and nicest person you could meet. If I have a problem in the future, this is where I’m going first stop. ~ Mike G

Had a problem with my 2003 GMC Sierra with the battery discharging in a few days I replaced the alternator no luck I also replaced the battery 4 times under warranty no luck so I had another station look at the truck after me thinking it was because the aftermarket remote start I thought that was causing it but no luck because they took out parts of it still no luck .S I watched a commercial for Fitz’z and made an appointment to get it into the place called and spoke to Bryan explained it to him they worked on it, they fixed the problem by replaced battery, had a draw down of the battery from the radio and remote starter with my key switch fixed it they were so courteous they also noticed a problem my key and fixed that no problems with the truck now , so I give them by the knowledge of what I needed to the courtesy I got I give All Stars up ~ Michael F

I want to express my heartfelt gratitude! Recently, I faced ignition issues with my car, and I was quite anxious. Unsure of what to do, I contacted Fitz’z Automotive Service. And I talked to Josh who went above and beyond. He patiently guided me through the process and assured me they could fix the ignition. Not only did they meet my expectations, but they also provided me with a new car key and surprised me with an extra spare key which was free of charge! As a delightful bonus, I received a pizza cutter! If you ever encounter ignition problems, I highly recommend reaching out to them. Thank you once again! !🚗🔑🍕 ~ Jay P

I highly recommend fitz'z auto service .David who managed the repair of my Honda civic was the consument professional and kept me updated on the repair and made sure to get my approval before moving forward . They diagnosed the problem quickly ,when 2 previous shops had missed the real problem and one shop actually installed the incorrect parts for my particular car. There lot is highly secure so I didn't worry about my car being broken into or vandalized. All in all a good experience .Thank you David and your staff for a great job .I will be in touch soon for the lock repair we discussed . Great Job Everyone !!! ~ Edward G

I can’t say enough great things about Fitz’z Automotive Specialists! My son’s car key was stuck in the ignition and wouldn’t turn off, and after calling several dealers (all quoting a 4–6 week wait for the part), I was feeling hopeless. Then I called Chris at Fitz’z — and he completely saved the day! He had Colton’s car repaired and running perfectly within just a few days. The personal service was above and beyond, and it’s clear they truly care about their customers. This is a locally owned business that treats you like family. I will be a loyal customer forever. Thank you, Chris, for taking such great care of my son! ~ Kimberly S

These people are the best. As a person with a background in electronics and electrical in general I have always been impressed w not only the quality and skill of the troubleshooting, which is def the hardest part, but also the great communication that comes from the front of the house. The personal interaction w clear and timely understanding of what is going on w my vehicle is in large part why I keep coming back. If you’re having an issue w your vehicle you can count on this great group to either get it going or point you in the right direction! And now with state of the art alignment capabilities!!! ~ Wanda G

Had a not so obvious electrical issue that my local shop was stumped by, twice. They recommended Fitz's but I was hesitant as they are so far from where I reside. After weeks of mulling it over, I finally made my way there. I was relieved when my issue was identified and fixed within 24 hours and at a reasonable rate. Each interaction I had with them over the phone (mostly with Josh) was positive and very pleasant. Honestly, the customer service had a hand in why I was willing to travel so far. Would highly recommend Fitz's to anyone needing to have work done on their vehicle. ~ Christopher J

Christopher at Fitz'z Service is a very knowledgeable and compassionate person. He went far beyond what a "normal" employee would do. He did extra research to find the best solution to my ignition switch malfunction. He eventually referred me to Subaru because the part was under extended warranty. He did so willingly. I would recommend Fitz'z Service for their professionalism, knowledge and courtesy. I can see why my regular auto repair shop gave me Fitz'z number for this problem. They think very highly of them as well. And my car is now running perfectly again! ~ Pamela F

This company was recommended to me via another mechanic. Once I connected with them, I was put at ease by their kindness, professionalism, knowledge base, and efficiency. I was taken care of by a gentleman named Christopher. When I took my car in for service, I was greeted by a staff member who was very warm and accommodating. My car was completed the same day I took it in. I am thoroughly pleased with the service I received. I will recommend them to my family and friends...I will be back should I ever need any work done on my car again. THANK YOU FITZ'S SERVICE. ~ Pamela K

I have a Hyundai and it recently got broken into. Not only did they smash my rear window but completely tore up the steering column. Calling around to a few mechanic shops in the area none of them did steering column repairs, but got the name of Fitz’z from one of them. I called and was pleasantly surprised with how empathetic they were. I was able to get my car in the same day and they made a stressful and unpleasant situation as easy and stress free as possible. They were able to communicate with the issuance company and handle all the payment information. They even went to bat for me with the insurance company and made sure they reimbursed the full price of the repair. Josh was my point of contact the whole time and he was amazing. Always keeping me well informed every step of the way. This also happened a week before Christmas and they were able to rush order parts and get everything to me before they closed for Christmas. Would recommend!!!!! ~ J A

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